How can we help?
Answers for the portal, truck and store systems, or open a ticket with our team.
Account & Billing8 results
Clear ×Credit card payments and self-serve billing
How do I change my Product Intelligence Platform account information?
Steps on how to edit your password, email, and billing contact.
How to cancel an item subscription
I Never Sold My Product at Costco, Do I Still Have to Pay
Sometimes things don't work out as planned. If I never sold at at Costco, why am I still being charged?
Invoice conversion and renewal for less than 20 UPCs
Retailer Portal Walkthrough
Smarter Sorting API Options
What does it mean if your account is suspended?
Browse by topic
Getting Started
New to SmarterSorting? Set-up information and first steps.
30
Back of Truck
Your Back of Truck system, operations, and troubleshooting.
16
Back of Store
Guides and answers for your Back of Store system.
26
Portal
Portal.SmarterX.com and the Product Intelligence Platform (PIP).
6
data.smartersorting.com
Uploads, corrections, and walkthroughs for data.smartersorting.com.
8
Account & Billing
Invoices, pricing, and retailer program requirements.
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