How Do I Process an Item that Doesn't Have a UPC or SKU Number
How to process an item in the Back of Store System (BOSS) without a SKU or UPC number
Updated Aug 6, 2025
In order to process an item through the app, it must have a UPC or SKU*. All of the information in the Smarter Sorting database is tied to an items UPC/SKU. Without that identifier, it is impossible for us to return a recommendation for an item without a UPC.
- If you are processing an item that is sold in your store, use your stores inventory system to pull the item's UPC or SKU* and manually enter that number on the Scan Item screen.
- If you are processing a non-inventory item, please follow your organizations standard operating procedure for the processing of unknown items.
*Note: SKU functionality is only available if your organization has shared SKU data with Smarter Sorting.
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Still stuck? Contact support or email support@smartersorting.com.