Troubleshooting Connectivity on My Back of Store System

Feeling a disconnect? This article will discuss how to reconnect your device.

Updated Jan 8, 2024

Safety Data Sheets (SDSs) aren’t loading or path suggestions aren’t showing.

If Safety Data Sheets (SDSs) aren’t loading or path suggestions aren’t showing there could be an issue with the connectivity.

Locate the router on the back of the BOSS, and make sue the SIM slot is closed:
1. NOTE: The router will not turn on unless the slot is closed
If the SIM slot is closed and there is no connectivity; open the SIM slot and close it after a couple of seconds, this should restart the router, in less than 2 minutes the SIS should have signal and be back online.

If after following these steps the BOSS is still offline please contact support.

Was this helpful?

Troubleshooting Issues with the Back of Store System Barcode Scanner

Scanner not working as expected. This troubleshooting guide should have you back and scanning in no time.

The Back of Store System Touch Screen is not Working

My touchscreen is not responding, how can I make it wake up?

My Back of Store System is Turned On, But Nothing is on the Screen

How Can I Adjust the Volume on my Back of Store System

Information on how to adjust the volume on your system

Related articles