Troubleshooting Issues with the Back of Store System Scale
Things seem a little off? This article will help you troubleshoot any issues you're having with your Back of Store System scale.
Updated Jan 8, 2024
Issue
The weights for the scale do not seem to match the actual weights of the products.Resolution
In order to fix this you may need to either zero the scale or manually calibrate the scale.
How to Zero the scale
- To tare the scale, tap on “Zero Scale” from the scan screen
How to manually Calibrate the scale
- Tap on “Help” on the left side of the screen
- Tap on “Configure Hardware”
- Tap on “Scale”
- Detailed instructions on how to calibrate the scale should appear on the SIS
If there is still an issue with the scale please contact support.
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Still stuck? Contact support or email support@smartersorting.com.